Intelligent Call Solutions

Download Leaflet

Save money and increase profitability by re-routing your incoming calls to any destination so that your customers can always get through.

Green Minute Calls

Download Leaflet

Catering for ever-demanding environmental, CSR and suppliers policies whilst maintaining our low prices.

Conference Calls

Download Leaflet

Our cost effective call conferencing service is a simple way to support the ‘Drive 5 miles less a week’ campaign from
ACT ON CO2
.

Broadband Services

Download Leaflet

Turn your office 'green' with an offsite hosted server. All the capabilities of an on-site server but no maintenance or electricity costs.

Price Promise

Download Leaflet

We don't expect our customers to pay more for 'green' communications. We take great pride in our Price Promise.

View My Account

Access our secure...

to view your account and invoices.
You will be asked for your username and password we have provided.

to view/change your ICS services and download call reports.
You will be asked for your username and password we have provided.

 

Intelligent Call Solutions

Green Head
• Route your calls where you want them.
• Manage call volumes in an efficient manner.
• Distribute your inbound calls, to a range of locations.
• Reduce downtime and lost calls.
• Better understanding of your call handling performance.
• Analyse large volumes of inbound calls.
• Quick and easy to set-up.
• No additional equipment required.
• Optimise your call handling with accurate tools to help you understand your call
  activity and productivity.
• Online access allows you to amend and modify your services any time, from
  anywhere at an instant.
• Ideal disaster recovery solution.
• Access your call statistics around the clock.
• Works with all non-geographic numbers.

NTS


NTS is Number Translation Service. We can deliver your incoming call to a single destination/number or through a value add service such as time of day call routing etc. We have a wide choice of number types available: 01/02, 03, 0800, 0844, and 0871

Inbound Call Handling

One 2 One
The inbound call is diverted and delivered to the terminating number supplied or multiple One 2 Many option.

Fax to Email
When a user sends a fax to your NTS number, the document is processed and converted into a digital format (e.g. PDF) which is then emailed to you as an attachment instantly and delivered to the email address supplied.
Email attachments can then be viewed and stored easily on your PC. No more paper jams. No fax machine needed. An environmentally friendly fax service.

Time/Day Routing
Calls can be routed to required destination at required time of day with no intervention.

Reporting and Number Management
We can provide you with access to a secure online portal enabling you to view comprehensive call reports as well as making changes to your chosen destination.

Voicemail
If a call is undeliverable (destination is busy etc) the call is routed to a voicemail platform. We can arrange for the voicemail to be delivered by email immediately or we can arrange for all voicemail to be retrieved via your telephone.

Call Recording
Ideal if you need to meet stringent compliance and quality control standards. For example, those of the Financial Services Authority (FSA). Your recording can be delivered via email attachment or stored online for up to 6 years. There is no customer premises equipment required meaning there is no additional on-site energy consumption.

Pay-Tel

Businesses and retailers needing to take payment over the phone can now do so safe in the knowledge they are meeting with the latest PCI regulations.  Pay-Tel is a web-based payment solution that uses the telephone keypad to input data, it is designed to integrate seamlessly with CRM systems and is the cost-effective choice for businesses of all sizes looking for a simple to set-up and use system.

Benefits

  • Just in case the worst happens, you can re-route your calls to any destination so that your customers can always get through.
  • Whether you relocate permanently or change premises temporarily you can simply change which number your NTS number points to.